Rewards Program FAQs
Get all the facts on the Sudden Service Rewards program.
About Sudden Service Rewards
What is Sudden Service Rewards and how does it work?
How do I sign up for Sudden Service Rewards?
How do I keep track of my progress?
What kind of rewards will I receive?
How will I know if I have received a reward?
How do I redeem rewards?
How long do I have to redeem my rewards?
I forgot to scan my phone or enter my phone number on my last visit. Can I still get credit for that purchase?
Are any items excluded from my rewards purchases?
Can I share my account with someone?
Do my points expire?
Are the Sudden Service Rewards program and the Shell FRN (Fuel Rewards) program the same or connected in any way?
About My Account & Security
Is my information secure?
Why do you need my email address?
Why do you need my birthday?
Are there any fees to enroll or use the program?