Rewards Program FAQs

Sudden Service Rewards is a program that rewards our most loyal guests for every purchase. All you have to do is download the app, make an account, and then be sure to scan your phone or enter your phone number every time you checkout. You will also automatically earn points and have the ability to redeem offers through mobile ordering.

Simply download the Sudden Service app or sign up online right here.

You can see your available points and your transaction history right in the Sudden Service app. The points tracker at the top gives you a quick glance, the My Account section provides more detail, and the Special Offers section shows you everything you can get with your available points.

In the app, you’ll see anything from special offers and discounts to free items to contest entries. Rewards are always changing and updating, so be sure to check every time you visit!

If you receive a reward (yay!), you’ll be notified in the app and in an email. You can also always view all available offers in the MY ACCOUNT section of the app.

You can tap to add rewards items to your mobile order, redeem your points for rewards by clicking ADD TO CARD, or show the cashier your offer to scan at the register. Plus if your in-store order ever includes an item you’ve received a reward for, the cashier will ask you whether you want to use it or save it for later.

All earned rewards are available for 30 days. Promotional offers will include an expiration date.

Unfortunately, we cannot credit transactions to your account after the fact.

Yes, any purchase of cigarettes, lottery, money orders, gift cards, or other prepaid financial services will be excluded from your rewards tally.

The Rewards program is based at an individual level so your rewards are just for you.

Earned Sudden Rewards points expire 365 days after accrual if the account has been inactive for that time. To clarify, this means they’ll start to expire after 12 months of account inactivity.

No. The Sudden Service Rewards program and Shell Fuel Rewards program are separate rewards programs that are both offered and available at any of our Sudden Service Shell fuel branded stores.

The security of your data is very important to our business. Except for providing information to participating merchants, we do not resell or disclose any information to a third party. Your enrollment data is kept safe in our secured database servers.

This allows you to receive an email receipt for each purchase and gives you an easy way to log in from the app as well as our member website.

So we can gift you with a special reward! Please see our Privacy Policy for other uses.

There is no enrollment fee, subscription fee, maintenance fee, or any other fee to use the Sudden Service Rewards program.